In light of the current Covid-19 pandemic it is important for us to put measures in place to help protect our team and our clients.
With IMMEDIATE effect as directed by our governing body, we will be restricting appointments to EMERGENCY and urgent treatment only although we are now able to offer primary vaccination courses to puppies and kittens and yearly vaccinations to rabbits. If you are concerned, staff will be available between 9am and 4pm, Monday to Friday by telephone. We ask that you only contact the practice outside these hours if you have an EMERGENCY. We will be closed on Saturdays and Sundays but our vet and nurse on call will be available in case of emergencies.
We ask that you DO NOT attend existing appointments but should you have concerns our staff can be contacted between 9am and 4pm (Mon -Fri) by phoning 01430 431758
As per Public Health England Advice to self-isolate for 7 days. We politely ask that anyone who is potentially symptomatic (cough/fever) DOES NOT attend the practice. Please arrange for a friend or relative to bring your pet to the surgery on your behalf.
We are able to arrange the supply of ESSENTIAL repeat medication by post and ask that you email the practice at [email protected] for further details and fees. Alternatively a collection point will be available outside the front door for clients to collect medication but only by prior arrangement with the clinic.
On arrival to the practice please DO NOT enter the building, instead call 01430 431758 to inform reception of your arrival. The vet will then come out to you in the car park.
Only ONE person should accompany the pet at any time.
Hand sanitising facilities are available in the waiting area. We ask that all visitors to the practice sanitise their hands on entry to the premises.
We are now providing a clinic for only those individuals who are at higher risk from the Coronavirus (clients over 70 or pregnant) where more stringent measures will be implemented to further reduce the chance of infection.
We are currently only accepting card payments and ask you use the handgel provided before touching the card machines.
Please note our facebook page is not monitored 24 hours a day and enquiries should be sent to [email protected] instead of using Facebook messenger. Please include your full contact details so we can get in touch with you.
As the situation evolves we may need to update our advice. Any changes will be circulated. We thank you for your co-operation and patience and ask that all staff and clients keep themselves up to date with current NHS guidance, on how to avoid catching or spreading Covid-19.
We hope you all keep safe and well. Thank you again, for your understanding and help in implementing these measures.
